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- Audio Cassette Tapes
- CD Media
- DVD Media
- CD & DVD Packaging Supplies
- CD & DVD Duplication
- CD & DVD Replication
- Cassette Duplication
- Cassette Conversion
- VHS Tape
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
If you have any questions about the security at our web site, please send an e-mail to firstname.lastname@example.org.
Returns and Refunds
To return merchandise purchased from this site, call 800.294.9801 for instructions and return authorization. Fortress Audio will refund the full purchase price of each returned item purchased through our website assuming 1) the return request is received within 30 days of the date of purchase 2) the items being returned are unopened or are full unused quantities as purchased. Fortress Audio will determine the method of customer compensation which may include check or credit card refund. The customer may also request credit be put on their account. Fortress Audio reserves the right to withhold partial reimbursement if we detect the product has been used, misused or altered in any way that significantly lowers the resale-ability of the returned merchandise, including damage to the product during return shipping. Tax and shipping fees of the original purchase will not be refunded. Return shipping fees must be paid by the purchaser.
If a product is being returned because it is believed to be defective or a wrong product, Fortress Audio will inspect the returned items and determine if the product is faulty or incorrect. If it is not found defective or incorrect, the above return policy will apply, if the product is found to be below standards or not the correct product, the full purchase price and shipping costs will be refunded to the customer or equivalent action taken to correct the order.
You may also send inquiries concerning your return or refund to our email address. You will receive a reply or phone call within 1 business day. Please include your name, web order number, phone number and a detailed description of your request when emailing to: email@example.com.